In Their Words

The installation itself took just two days. We had ideas that it would be a huge disruption lasting for weeks but it was nothing like that. We were so pleased to have the work completed in 48 hours!

Jarrods have a more personal and flexible approach to their customer service, design process and installation which was key for us. This starts from the moment you make that first enquiry right through to the work being completed. They deliver what they say they will when they say they will – you simply cannot ask for more than that. I wouldn’t hesitate to recommend them in an instant.

Not only was their initial customer service and design phase excellent but their installation team were clean, tidy, always on time and completed the job so quickly with minimum disruption to us. Going back to that first meeting, they showed us as a company that they take a real interest in their customers and what they want out of the design process.

Jarrods were friendly and professional which is a perfect combination when you have people – whether that is the designers or installers – in your home for a number of days. We were given the technical drawings, the pricing was fair and the entire staircase took only two days to install.

Jarrods stand out on two points: their flexible and personal service. They stood out clearly from the competition and were a delight to use. A job that could have taken weeks, and not been entirely what we wanted, happened quickly, professionally and without fuss. The installation team were punctual and worked tirelessly to complete the job speedily. We were hugely impressed!

We wouldn’t hesitate to recommend Jarrods to anybody. We might have found them via an online search (and at that, they were not local) but distance wasn’t an issue and the service we had from day one stood out a mile from any other company.

Thank you so much for transforming the entrance to our house by the renovation of our staircase.

Nick, Craig and Bas were excellent. They showed true professionalism – they were organised, very hard-working, showed ingenuity when problems arose, patience with my many queries and perseverance. They were always polite and cheerful despite the fact it rained almost all the two days they were with us. They used their gazebo in the drive for all the cutting work, minimising the mess, but in any case they regularly tidied up as well as at the end. They clearly enjoyed their work and took pride in what they do. This reflects very well on the firm’s ethos.

We decided to go to Jarrod’s, not only because we knew they would renovate the staircase very well, but also because they agreed to mend the 90 year old stairs, making them safe, and make the access to the under stair space much better with stylish doors as well.

The staircase itself is of high quality and truly beautiful, as good as we might possibly have hoped. It has created light in the hall and landing, reflecting the clean lines but warm style we are trying to achieve in the house. We can hardly wait until we get a new carpet! Although the under stair cupboard gave a few problems, they were resolved and we also now feel much safer walking up and down stairs.

It has been a pleasure to work with the whole team, in part because of their emphasis on customer service and good communication: from Roger at the start, to Paul and then the team, to Pauline and Jarrod himself at the end. I would fully recommend Jarrod’s. If you are prepared to pay the premium for quality, you will be delighted with the result!

We are absolutely delighted with our renovated oak and glass staircase – so much more sleek and modern than the previous painted pine! The Jarrods team were thoroughly professional and courteous from start to finish. Thank you very much indeed.

The team of Rhys, Kieran and Tom never stopped working over the two days. Nothing was too much trouble for them and they seem to operate as an efficient team. They certainly know what they are doing, and took pride in their finish. We are extremely pleased with the whole process, from John who did the design, to Paul who completed the survey, and the team who have completed the work! Thank you very much.

A wonderful job undertaken by some lovely lads! The staircase and surroundings look marvellous – Thank you!

1. Installation was completed profesionally and efficiently by the team.

2. We are extremely happy with the finished result.

3. The team were helpful and considerate throughout the work, which was completed with the minimum of disruption.

4. We would be happy to recommend Jarrod’s after our experience with the company, from our first enquiry to the finished result.

Thank you Paul, thank you Pauline and thank you Lads!

Excellent workmanship! Very clean and efficient. Many Thanks to the whole team for a great job!