In Their Words

Very professional job from start to finish – from the salesman to the fitters. Excellent communication throughout the process. We were delighted that Jarrod himself and his colleague renovated our staircase. They worked extremely hard and the installation was complete in one day. We are very pleased with the result – it has transformed our house.

I cannot thank Jarrod’s enough for the transformation they have made to our house. The new staircase is fantastic. The company was professional with good communication all through the project. The fitting team were on site for 3 days and did a great job. Very clean, tidy and professional at all times.

I have no hesitation in recommending them to friends and family

I highly recommend Jarrods for a staircase refurbishment. They are thoroughly professional and provide a first class service and product. Everything was agreed with us and carefully explained in advance. The 2 fitters did an excellent installation and worked a 12 hours day to complete a 2 day job in 1 day (but without rushing or cutting corners). The end result is superb and has transformed the hall/stairs/landing in our 1930s house.

We have just had our staircase renovated by Jarrods. From the start to the finish we had nothing but clear and prompt communication via letter/email. Everyone we dealt with was professional. The carpenters that fitted our stairs were clean respectful, worked hard and cleaned up at the end of the day. Dust sheets were put on the floors to protect our new restored wooden floor. I would definitely recommend this company. Thank you for a pain free experience.

A great service throughout. The salesperson was helpful and NOT pushy. The installers were extremely help and friendly. They did a really professional job, and left no mess. We are delighted with the final result.

We are thrilled with our new Jarrods staircase, it has transformed our hallway.
Our whole experience with Jarrods has been fantastic; from the original sales/design visit with Mike, the survey with Richard through to the installation with Craig. Excellent customer service delivered in a very professional customer-focused way – we are so pleased that we chose Jarrods.
Particular mention to our excellent fitter Craig. It was a pleasure to have him carry out the work for us. He was polite, friendly and always so particular about his work. He is a real credit to your company and a great ambassador.
We would have no hesitation in recommending Jarrods to anyone considering a staircase renovation. We considered other companies and are so glad that we followed our instincts and chose them.

From first contact to completion of work Jarrods Staircases provided response and attention to the highest professional standards. Every step of the way was on time and delivered by individuals who demonstrated a thorough knowledge about Jarrods Staircases, products and people. The new oak and glass staircase and landing balustrade is beautiful and workmanship cannot be faulted, Nick (the professional installer) cleared up throughout each stage of the work to maintain a clear and clean working area and dealt with any matter that arose with an impressive and positive response. My wife and I cannot fault Jarrods Staircases and recommend them to anyone.

Excellent, professional and friendly throughout, from the initial phone call, the estimator, the surveyor and the fitters. We would highly recommend buying a staircase from Jarrods.
Everyone who has seen the new stainless steel and glass balustrade have all gone WOW, we really love it too.

In a nutshell, our experience in dealing with Jarrods was seamless and entirely hassle-free. Perfect,

Our initial contact with Lauren – so personable and efficient (or “fab” as she would say) – set the tone. She quickly established what it was that we (thought) we wanted and, having checked our availability, arranged a visit by one of their designers.

Two days later, John Dowle arrived and, after a preliminary introduction and site survey, set about discussing what we (thought) we wanted. Now, we had read in other reviews that Jarrods provided exactly what the customer wanted; however, John was having none of this! Why did we want a totally new staircase when the one that we already had (that is the open treads and stringers) were perfectly serviceable; sure, the rails and spindles or the “health and safety” elements of the staircase could be changed, but why contemplate spending more money than necessary to achieve the same effect. Not surprisingly, we warmed to John! He returned 2 days later with specific proposals for our project and samples of the wood, steel and glass that we had chosen and, having obtained our agreement to proceed, advised Head Office – who that same day came back to us asking whether it would be convenient for one of their surveyors to visit us later that same week.

Richard Jones duly turned up, equally prompt as John had been on his 2 visits, and set about turning our (and John’s) vision into a detailed design. He questioned us about certain specifics, did a lot of measuring and confirmed that we were happy with all elements of the design – at the end of which, and having obtained our go-ahead, he spoke to Head Office and advised us that the installation had been scheduled for 5 weeks later. At this point, initial contact, 2 design visits, a surveyor’s visit and confirmation of when work would start had taken 8 working days. We were impressed.

And so, as arranged and 2 minutes early (after an early morning departure from Manchester) Adam Gregory our one-man installation team arrived. Adam was, as they say, a “diamond geezer”. Like everyone else we had had contact with, he was very personable and was throughout at pains to minimise any inconvenience to us during the installation. His first 2 days with us were each over 11 hours long, during which he worked virtually non-stop as he crafted our “new” staircase. His workmanship was of the highest order and it was a delight to have such a professional working for us. We were delighted that he accepted our invitation to join us for dinner at the end of day 2; he deserved it. And so to day 3 and the realisation of our vision; it was everything (and more) than we had expected – due in no small part to the excellence of Adam’s work but testimony also to all of the planning that had preceded it.

We are delighted with our renovated staircase, enjoyed all of our contact with various of the Jarrods team and would recommend them unreservedly to any other potential customers.

Thank you.